Consulting in the Volkswagen Group

Sustainability is a complex transformation that companies must inevitably face. This is precisely where sustainability consulting comes in. We offer proven expertise and advisory skills on operational sustainability issues and create innovative synergies with the core areas of our extended consulting portfolio. Depending on the degree of complexity of your project, we work either as experts or as an interdisciplinary team, paving the way for successful implementation of the core objectives of the Volkswagen sustainability strategy. We guide our new consultants through challenges such as decarbonisation and the circular economy, for which we then develop solutions that address these specific issues. 

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As complexity consultants, we are the professional contact for the implementation of transformation and digitalisation projects within the entire Volkswagen Group. Our activities are based on a collaboration of trust in which we contribute our experience and expertise, providing knowledgeable advice in areas such as complexity reduction, change management and “new ways of working”. 

Our consultants know that for a transformation to succeed, a holistic view of people, technologies, processes and systems is required. This is why we support our partners with innovative and customised approaches while keeping our mutually defined goal in sight at all times. We believe in “consulting as equals.” When supervising change processes, we put people first and explore new ways with our customers, always on equal terms.

When it comes to controlling complex projects, we at Project Management Consulting are the key contact within the Volkswagen Group. With a strong focus on our customers, we work together to develop targeted and individual solutions for the challenges within the given project. With both standard and agile project solutions, we can offer advice to address specific needs. Our diverse consulting team has extensive experience in project management, PRINCE2, SCRUM and ITIL.

We train our employees on an ongoing basis to ensure that we always deliver a high level of quality. The PMO assists customers in the operational implementation of project management standards and the provision of additional PMO-related services. We also offer our customers (sub)project management, thereby reducing their workload, creating transparency and delivering detailed decision-making documents.

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We offer professional and individual consulting on a wide range of areas such as process modelling (SAP SolMan), master data consolidation and migrations (data monitoring, data cleansing), change management and test management, and customising and rollout support. With our vast expertise in a wide range of SAP modules, we provide critical support for many different specialist areas and project initiatives. Our current focus is on finance, logistics, HR and production projects.

The keys to our success have been application consulting in the various SAP modules (such as MM, PM, PP, CRM, SD and FI/CO), many years of experience in the implementation and support of various Volkswagen-specific systems and holistic competence from the preliminary clarification phase to the rollout. As a team of SAP consultants, we develop and implement individual and holistic solutions for the effective use of the SAP system.

We guide our customers in the Volkswagen Group from the new implementation of Salesforce to customised expansion that meets the precise needs of our customers. We collaborate to develop efficient solutions, demonstrate interesting application possibilities and help make the best use of Salesforce in the department. These many solutions enable us to transform all departments and processes in the cloud and leverage the full potential of Salesforce. Our specific expertise is held by our employees, who are certified in multiple areas, including Sales, Service, Tableau and Marketing Cloud.

In terms of architecture and strategy consulting, we define the approach and the direction together with the customers and then develop a roadmap for a Salesforce introduction or the optimisation of existing processes and customer interactions. In Sales & Service Cloud, we apply our quality standards to ensure that the system is precisely adapted to the needs of the customers and assist in the design and implementation of the ideal solution for sales and service. Our hands-on Salesforce training courses are geared towards the individual training needs of the users.

As a Centre of Excellence (CoE) within Volkswagen Group Services GmbH | Consulting, we make a significant contribution to the entire Volkswagen Group and its digital transformation process by standardising and automating business processes. Together with our experts, we increase the efficiency of processes and optimise workflows, saving time and costs and thereby helping increase productivity. Through the use of various technologies, we not only offer a wide range of consulting services, but can also ensure that solutions are suitable for different requirements. Our goal is to interface these technologies, continuously develop our services and, in doing so, create high added value for our customers.

Our key areas are process evaluation and analysis through process mining with the aim of standardisation, the implementation of software robots using Robotic Process Automation (RPA) and the introduction and operation of chatbots for automation.

Professional requirements management – whether in product development, in IT projects or in organisational development – is critical to ensuring that solutions are well adapted to the needs of our customers. As experienced and methodical consultants, we know how to fully identify requirements using various techniques, write them down correctly and consistently, and create clear and reliable requirements documents. Once we have defined the roles, we can then build on them as a key component from which use cases or user stories are later derived.

Aided by techniques such as system archaeology or field observation, our requirements managers examine the existing systems, review existing documents and conduct interviews with the users. The requirements documents thus created become a solid foundation for system selection, commissioning or development. Further along, we assist in testing with the aim of ensuring verified acceptance suitable for agile and standard projects.

We help organisations increase their performance, become more process-oriented and improve their success. Our process managers assist in the (further) development of a customised process architecture that is aligned with the company’s goals and the setting of suitable standards. In this way, we achieve transparency and lay the foundation for process optimisation. Our process managers assist in the development of process standards and in the documentation, referring to the current corporate standards, while also taking on the ARIS modelling of business processes.

Clear responsibilities, processes and interfaces promote effective coordination of each organisation and improve communication. An integrated, optimised value chain promises additional efficiency gains and cost savings. We are the ones to contact for a continuous improvement process.