Procurement & Business Services

Services for the Volkswagen Group

Through continuous process optimisation, strategic development and increased efficiency of our procurement services, we have been reducing the burden on purchasing departments while maintaining the high quality standards of the Volkswagen Group.


Our Procurement & Business Services

Operational Procurement


Contract Management


Report Centre BI/BA


Cost Management


Process and SystemTraining


Licence Management


Process Centre Team (PCT)


Corporate Publishing


User Management


Service Center (SC)


Operational Procurement supports customers in forward sourcing, project purchasing and general procurement/series procurement.

Our teams assist at all procurement phases, from negotiating with suppliers and analysing quotations to selecting suppliers and awarding contracts.

In other words, we engage in operational procurement activities within the entire Volkswagen Group.

The Contract Management team is highly experienced in handling operational procurement activities.

Its activities include offer management, contracts, reporting and service level management.

The Report Centre for Business Intelligence (BI) and Business Analytics (BA) analyses and presents company data and provides it to decision-makers. In doing so, it coordinates closely with the departments, integrates further developments and oversees the acceptance of new functions.

As a subsidiary of the Volkswagen Group, we know the technical specifications and the various software providers for BI. This allows us to efficiently create new insights from your data.

The Cost Management department analyses and presents company data and provides it to decision-makers. In doing so, it coordinates closely with the departments, integrates further developments and oversees the acceptance of new functions.

The cost analysis team (CLEAR, WINK, logistics) is responsible for calculating tool costs and conducting cost plausibility checks.

The Process and System Training department comprises the teams for procurement training and eLearning. Both teams are passionate about what they do and are experts in knowledge preparation and knowledge transfer.

We are the first point of contact for brands and regions within the Volkswagen Group that require a process and systems training for a procurement application or would like to have their own learning content prepared in digital formats. We are your partner in training!

Licence Management is a combination of two teams: general licence management/SAM as a service and software asset management (SAM).

Both teams have many years of experience with licencing and software activities and the processes involved. They act as an interface between the departments and customers.

The Process Centre Team is responsible for the effective implementation and support of administrative processes in corporate procurement. We offer our customers years of experience in working with procurement systems and processes.

One of the key tasks of the Process Centre is to process all B2B user agreements worldwide. Our work is divided into three main areas: data management, bottleneck control logistics and master data.

The Corporate Publishing department is your group contact for online implementation, support and editorial operations. Getting information across to precisely defined target groups is a challenge we are passionate about in Corporate Publishing.

The User Management department is responsible for system authorisations for employees of the Volkswagen Group.

It is also responsible for re-certification and user master data management for 1st level support.

The Service Centre provides 1st level support to the suppliers and employees of the Volkswagen Group in all matters relating to processes, the use of platforms and the associated applications.

Since 2003, the Service Centre teams have been providing qualified and fast 1st level support for suppliers and users of corporate procurement in over ten languages.

In addition, the Service Centre cooperates closely with Application Management Services (AMS) and the departments to find solutions as quickly as possible in the event of failures or technical incidents, or to proactively make long-term improvements to the systems.

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