Commercial Services

Services for the Volkswagen Group

The Commercial Services business unit has been working in partnership with the Volkswagen Group for many years. Our colleagues apply their expert knowledge to exciting projects focused on administration, customer care services and gastronomy. Details for each area can be found below on the pages.

 

 


Take a look at the presentation of our selected projects:

Customer Care Services

Ensuring the highest possible availability for enquiries from consumers and dealers, providing services for further activities from indirect areas.

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Input Management

Processing of incoming customer correspondence, document scanning, OCR and SAP data service, processing, archiving and shredding.

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Administration Solutions

Our Administration Solutions department operate back office services in the legal, regulatory and sales context.

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Event & Gastronomy

Providing innovative event location and customer support with all event-related services.

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We offer our clients tailor-made solutions for a trouble-free business process. We find answers to administrative challenges, engage in animated discussions with our flexible Customer Care Services and ensure well-being with our catering services. Customer satisfaction is our top priority.

Customer Care Services

24 hours a day – 365 days a year – we have been available for consumers and dealers in the Customer Care Services business unit since January 2010 with over 500 dedicated and expert employees.

This ensures the highest possible accessibility for customers in the Volkswagen Group. We handle written and telephone correspondence from consumers and dealers for the German and international markets. With their outstanding communication skills, our employees provide multilingual services in the languages English, Spanish, Portuguese, Polish, Italian and French. Our expertise and passion for customer service are reflected in our customer-centric way of working.

Input Management

The Input Management project was established in February 2011 for Volkswagen Financial Services Digital Solutions GmbH in Post and has been active since then in document logistics, work preparation and scanning, OCR data service and SAP data service.

Its employees currently process up to 10,000 mailboxes on a daily basis. From 6 a.m. to 7 p.m. on weekdays, 26.5 million pages per year are reviewed for quality, digitised, stored in their entirety, verified multiple times and prepared as required for other systems and subsequent processes.

 

Administration Solutions

[Translate to English:] Personalmanagement Services HR-Mitarbeiterin

We have been providing “Administration as a Service” for our customers of the Volkswagen Group since 2014. These are mainly back-office services in the legal, regulatory, tax and sales context. Around 190 colleagues administer essential processes for the Volkswagen Group as a long-term strategic partner. Projects such as funding management, commercial legal protection, relocation services and much more are holistically implemented.

The department’s core competencies include:

  • Holistic service from implementation to processing and process optimisation
  • Tracking, analytics and reports
  • Interface management and information channelling

Event & Gastronomy

The Event & Gastronomy business unit operates 365 days a year, helping create unforgettable experience for customers and guests with services including corporate catering, internal school and between-meal catering or for our customer Volkswagen, event organisation and attendee management at internal and external event locations for companies and private individuals, and catering and other services in football stadiums and event venues. It is also ready to take on new challenges in new locations.

An overview of our business units in Commercial Services

  • Customer Care Services

  • Input Management

  • Administration Solutions 

  • Event & Gastronomy


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