Volkswagen Group Services GmbH provides IT services for its partners along the entire automotive value chain. Our portfolio ranges from consulting and application support to system development and IT requirements management. You can take a look at our many different projects, each with its own specific challenges, on this page.
In today’s IT world, it is important to consolidate areas and processes in order to maximise synergies and in doing so be able to design a company’s information technology cost-efficiently and transparently.
Volkswagen Group Services is responsible for IT client support, application support and process and system consulting for various divisions of Volkswagen AG. The Specialized IT Services & Development also includes on-site support, application and BI development, user support and requirements management. This also includes an IT Support, the Shopfloor & Measurement IT, the IT User Helpdesk and the Server Support.
This is how we are able to offer our customers short response times with high processing and consulting quality. Consolidation into one service provider ensures the development of comprehensive expertise as well as low management costs, both on the part of the customer as well as for Volkswagen Group Services GmbH.
The Project Control Center supervises the monitoring of the IT systems for production, logistics and technical development, as well as other IT organisational units. The task is to record any IT system failures of the production systems in front desk and to escalate and coordinate any highly critical IT failures in back desk. Other tasks include moderating management conferences in the event of Priority 1 disruptions and, in the event of a malfunction or escalation, exchanging information with other organisational units and the Operations Department at the Volkswagen Group.
The focus here is on coordinating the restoration of the IT systems affected in the event of a malfunction, avoiding vehicle losses, short reaction times and high reliability.
The client operation of Volkswagen Group Services GmbH is linked to the products and processes throughout the IT value chain. The provision of so-called “service-supporting processes” is one of its core competencies. These are made up of problem, quality and escalation management as well as knowledge management according to ITIL™.
The conception, implementation and responsibility of these support processes, as well as the product lifecycle management of approx. 32,000 mobile devices, are the main tasks.
Our support processes work in the client operation of AUDI AG and support the core IT service processes there. These consist of Incident Management & Change Management. The tasks include hardware and software (2nd level) support and the provision of individual services. Volkswagen Group Services GmbH uses the service-supporting processes to secure and optimise the core processes of AUDI AG's 2nd level support. In addition, our dedicated employees provide support in controlling the core processes and have established themselves as experts in AUDI AG's 2nd level support.
Client operation is also involved in various projects in this environment. Our high processing quality and continuous service improvement generate synergies throughout the entire process chain. This added value is noticeable to customers and increases user satisfaction.
IT Project and Service Management