Business Operation Services

Services for the Volkswagen Group

Business Operations Services are the key to better planning, controlling and monitoring of business operations. Our work is focused on maintaining trouble-free (production) processes.

When it comes to direct or indirect OEM processes, the Business Operation Services at Volkswagen Group Services GmbH always focus on continually improving its internal processes. This enables the Volkswagen Group to achieve its business goals more efficiently and functionally.



Go to the presentation of our business units:


External consulting quality – 100% in-house.

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IT Services

IT Services for the Volkswagen Group and its partners.

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Procurement & Business Services

Qualified and reliable procurement assistance from the Volkswagen Group.

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In Business Operation Services, we offer comprehensive and innovative services – from consulting to development and implementation, right through to the operation and support of individual customer solutions.


The consulting team offers consulting services across the group with a clear focus on the operationalisation and implementation of existing strategies and concepts. In doing so, we bring knowledge together with the network within the group and advise as equal partners.

We have more than 350 experts working on a wide range of projects who are now advising on the following areas:

At locations in Braunschweig, Wolfsburg, Berlin, Ingolstadt, Munich, Lisbon, Bochum and Hamburg (from Q3 2022), Prague and Barcelona (from July 2022).

Data Engineering

Our IT services are bundled in data engineering. We offer our customers in the Volkswagen Group a wide range of IT services, including IT support, IT development, software and IT infrastructure, in these three service areas:

  • IT Operations
  • IT Project and Service Management
  • IT Development

As an automotive IT service provider, our company has extensive professional experience with special OEM requirements in terms of support, service and IT systems. According to our customers, this ensures stable production and business processes.

Use our network! Find out more about the wide range of IT services within the Volkswagen Group.

Procurement & Business Services

Through continuous process optimisation, strategic development and increased efficiency of our procurement services, we have been reducing the burden on purchasing departments for many years while always meeting the high quality standards of the Volkswagen Group. We are a visionary partner for future strategic and digitised services.

Procurement & Business Services includes ten service areas:

  • Operational Procurement
  • Contract Management
  • Report Centre BI/BA
  • Cost Management
  • Process and System Training
  • Licence Management
  • Process Centre Team (PCT)
  • Corporate Publishing
  • User Management
  • Service Centre (SC)


All services are based on a broad range of experience and offer highly flexible and reliable support.