Data protection declaration

for the websites and 

A. Controller

We are pleased that you are visiting a website of Volkswagen Group Services GmbH, Major-Hirst-Str. 11, 38442 Wolfsburg, Germany,, listed in the commercial register of Braunschweig Local Court under the number HRB 100516 (“Volkswagen Group Services GmbH”).

In the following, we would like to inform you about the collection, processing and use of your data.


B. General Information

You can principally visit the Volkswagen Group Services GmbH website without telling us who you are.

We then automatically only receive the following log data:

  • the name of your internet service provider,
  • an anonymous cookie ID that does not enable identification of your IP address,
  • the operating system and web browser you are using as well as the screen resolution you have set,
  • the date and time of your visit,
  • the website from which you are visiting us, and
  • the individual pages of our websites that you have visited.

Unless otherwise stated in the following sections, personal data are processed exclusively by Volkswagen Group Services GmbH.



C. Collection and processing of personal data

I.       General information

Your personal data include information such as your name, address, telephone number or e-mail address. Personal data are only collected, processed and/or used if you provide them voluntarily, e.g. to establish, design or amend the content of a contractual relationship concluded between you and us, to register for personalised services, or if you send us an enquiry via the website. In addition, your personal data are only used if you have given your prior consent, e.g. for receiving advertising and market research.

Please note the separate information on how to apply via our Career Portal (Online application system) in section “III. Online application in the Career Portal” further below.


II.         Needs-based advertising (Targeting) with Google Remarketing

Volkswagen Group Services GmbH uses Google Remarketing, an advertising service provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Irland; The process (in accordance with Section 15 Para. 3 of the German Telemedia Act) creates pseudonymous user profiles for the purposes of needs-oriented advertising (Targeting).
This thus enables targeted online promotions. For the purpose of excluding or substantially complicating identification of the data subject, pseudonymisation replaces the name and other identification features with an indicator. Cookies are used to do this. Cookies are small files containing configuration information that are stored on your terminal device. We collect information on your activities on the websites you visit (e.g. surfing behaviour, sub-pages visited via the Internet offers, advertising banners you click on, etc.). Most web browsers are set to automatically accept all cookies. By setting your browser so that it accepts no cookies or only certain cookies, or that it notifies you as soon as cookies are sent, you can object at any time to the creation of a pseudonymised user profile with effect for the future. As a result, you may not be able to use all functions of our websites in full.

You can also disable the use of cookies by Google by downloading and installing the plug-in provided there via this link. Via the following link, you can view and edit the settings linked to the cookie: link. Alternatively, you can disable the use of such cookies by a large number of third parties, including those we do not use, by visiting the opt-out page of the Network Advertising Initiative and making appropriate settings there.

Please refer to our cookie policy for more information on cookies.


III.         Online application in the Career Portal at

1. Which personal data are collected and processed?

Categories of data

Examples of data

(required fields are marked with *)

Private contact and identification dataSurname*, first name*, e-mail address*, title*, salutation, telephone numbers, etc.
Professional contact and (work) organisation dataCompany, department, responsibilities, functions, starting date in month/year, etc.
IT usage data

Last login, last profile update, start of process (registration), status of e-mail confirmation, type of registration, etc.

This data may be generated automatically.

Data on personal/professional relationships and characteristicsPeriod of notice*, application photo, willingness to move, school education (highest qualification), type of training, etc.
Creditworthiness and bank dataBank account details
Particularly sensitive personal data

Health data: severe disability

To ensure that the representatives of the severely disabled can participate in the selection procedure, you have the option of voluntarily indicating the personal data concerning severe disability, which is particularly worthy of protection.

Criminal offences / administrative offencesCertificate of good conduct

2. For what purpose is my data collected and how is it processed?

We process and use your personal data in our Career Portal to ensure an effective and correct application process for the job offers advertised there. If the application process goes well, we will use your data to draw up an employment contract to establish an employment relationship. This also applies to data added in the course of the application procedure, e.g. from queries and subsequently submitted documents.

Your data will be stored in your “application profile”, which you can access at any time with your access data. The application profile can be approved for all vacancies in the Career Portal. You can independently block your application profile at any time with effect for the future by clicking on the corresponding button (uncheck). Your data will then only be visible to us within the framework of ongoing application processes.

You can also erase the application profile yourself. This means that your data is no longer available and any applications that may still be in process will be terminated.

For the purpose of sending you the access data for our Career Portal, your registration data (surname, first name, user name, e-mail address and password, start of process (of registration), status of e-mail confirmation) are collected. With the exception of your user name and password, your registration data, will be transferred directly to your application profile if you create an individual application profile after registration. You no longer have to enter this data separately. These registration data are considered application data for further processing. If you do not confirm your registration, your registration data will be automatically erased after 14 days.

Your data is transferred in encrypted form using a suitable method.


3. On what legal basis do we process your data?

We process your data primarily to enable us to conduct the job application process and to decide whether to offer you employment or not based on § 26 Par. 1 Sentence 1 of the Federal Data Protection Act (BDSG). If necessary, we process your personal data to enable us to assess your employability on the basis of § 22 Par. 1 No. 1 lit. c) BDSG.


4. Who processes my data?


  • Our processing activity

Your application will not be checked automatically, neither in the pre-selection process nor in any further selection process. The application is reviewed and checked by employees in Human Resources and by employees/managers in the departments of our company. This also applies with regard to matching a staffing requirement against an existing application profile, provided that you have created this with us. Any persons involved in the processing are individually bound to secrecy and to treat your data with the strictest confidence. Your data will be stored on servers in Germany.

  • Third parties as processors

The Career Portal is provided to us by Audi AG, (Auto-Union-Straße 1, 85045 Ingolstadt, Germany; Therefore, your data will also be processed by Audi AG. You can view the relevant data protection declaration here:

If you receive an invitation to an Online Assessment Center (OAC), this will be carried out on our behalf by HR Diagnostics (Königstraße 20, 70173 Stuttgart; To sendyour access data, we transfer the following personal data: surname, first name, e-mail address. The purpose of the processing is the use of methodically targeted instruments (e.g. cognitive tests, personality tests and professional tests) to determine the suitability level for individual job profiles. The summarised results of the tests are processed and stored by us in E-Recruiting. You can view the relevant data protection declaration here:

Our service provider firstbird GmbH (Gertrude-Fröhlich-Sandner Straße 2-4, Spaces, Tower 9, 1100 Vienna, Austria;, whom we commissioned to scout our employee referral platform! uses cookies and plug-ins to expand and improve its offerings, for support and for information purposes. It is not Volkswagen Group Services GmbH that is responsible for these tools, but firstbird. You can view the relevant privacy policy here: You can contact firstbird's external data protection officer by e-mail at

When applying for a job offer from Volkswagen Group IT Solutions GmbH (Major-Hirst-Str. 11, 38442 Wolfsburg;, your data mentioned above will also be processed by Volkswagen Group IT Services GmbH. You can view the relevant data protection declaration here:

When applying for a job offer from Volkswagen Sachsen GmbH (Glauchauer Straße 40, 08058 Zwickau;, your data mentioned above will also be processed by CyMotive Technologies GmbH. You can view the relevant data protection declaration here:


When will my data or my application be erased?

We comply with the statutory erasure periods. As long as one of your applications is in the application process, the corresponding data remain stored. If you have blocked your application profile, it will be automatically erased after 180 days of inactivity or 180 days after completing the application process.

If your application profile is approved, your data and the application profile will be automatically erased 24 months after the last login or the end of the most recent application process.

You can thus withdraw your application at any time and/or block your application profile. This is taken into account in the application process.

You can also erase your application profile at any time or ask us to do so.


5. Fact check for new hires 

All new hires undergo a fact check whose data protection stipulations can be viewed by you in the Data Protection Declaration that was created and published in order to meet the information obligation of Volkswagen Group Services GmbH in accordance with Art. 14 of the General Data Protection Regulation (GDPR). 

You will find the download at the end of this text: 

D. Data security

Your data will be treated strictly confidentially and encrypted during electronic transfer.

E. Tracking Tools

I. Google AdWords Conversion Tracking

We use Google Conversion Tracking, an analysis service of Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Irland; When you access our website via a Google ad, Google Adwords uses a cookie on your computer (“conversion cookie”). These cookies expire after 30 days. It is not possible to identify you by means of a cookie. When you visit our pages, Google and we can recognise that a link has been followed on our ad. The data tells us the total number of users who have clicked on our ad.

Your protection options

In addition to browser settings that generally disable the automatic setting of cookies, you can also deactivate cookies for conversion tracking by setting your browser to block cookies from the “” domain. Learn more about Google's privacy policy here:

II. Webtrekk Analytics

We use the technologies of Webtrekk GmbH (Boxhagener Strasse 76-78, D-10245 Berlin, Germany; for the statistical evaluation of the websites, and for this purpose have concluded an agreement with this service provider on order data processing (Art. 28 General Data Protection Regulation (GDPR)). With the help of Webtrekk services, we collect anonymous statistical data about the use of our website. This data is used to optimise our website and our services and to make them more interesting and user-friendly for you. TÜV Saarland has certified Webtrekk GmbH for data protection in the area of web controlling software. In particular, the collection and processing of tracking data has been checked and certified for conformity to data protection and data security.

Within the framework of the use of these websites, information transferred by your browser is collected and evaluated. This is done using cookie technology. The following data are collected: request (file name of the requested file), browser type/version, browser language, operating system used, internal resolution of the browser window, screen resolution, Javascript activation, Java on/off, cookies on/off, colour depth, referrer URL, IP address (to prevent recognition, the last octet of the IP address is shortened and erased immediately after use), day and time of access, clicks, form contents (for free text fields such as name or password, only “filled out” or “not filled out” are transferred). The data collected in this way are used to create anonymous user profiles that form the basis for web statistics. Direct personal contact is excluded at all times. The shortened IP address is not merged with other data collected by us.

You can find further information on data protection at Webtrekk GmbH here:

Your protection options

You can object to data processing by Webtrekk at any time with effect for the future. To do this,

please click on the following link. If you generally object to data being stored on our website, a cookie called “webtrekkOptOut” is set for exclusion from web controlling. The objection is effective as long as the above cookie is not erased. If you have set your browser so that cookies are not saved or erased after saving, you must follow the specified link again to renew the revocation.

III. Youtube (Google) 

Volkswagen Group Services GmbH uses a so-called social media plug-in (“plug-in”) from YouTube (Google). The plug-in is deactivated by default on the Volkswagen Group Services GmbH website, which means no personal data are initially disclosed to the provider of the plug-in when a page is visited. Only by clicking one of the greyed-out icons and then reconfirming a notification do you actually activate the plug-in, which corresponds to the granting of consent in accordance with Art. 6 (1)(1)(a) GDPR. After such activation, the content of the plug-in is transferred directly from YouTube to your browser, which then integrates it into the website (so-called 2-click solution). The plug-in can be deactivated at any time by clicking on it again. 

When a plug-in is integrated, data are automatically transferred to the provider in question and can be stored by that provider. The provider is thus informed that you have visited our website. This occurs regardless of whether you have set up a user account with the service in question and are logged-in there. If you are logged-in to the service, the provider can associate these data directly with your user account. It is possible that the providers of the plug-ins in each case might use the data to create usage profiles. Volkswagen Group Services GmbH has no influence on the data collected by the provider and how it is further processed. The purpose and scope of the data collection and further processing and use of the data by the providers of plug-ins, as well as your rights in this regard and settings options for protecting your privacy, can be found in the data protection declarations / privacy policies of the respective provider, in this case: 

Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland; 


F. Your rights

You may assert the following rights against Volkswagen Group Services GmbH free of charge at any time.

Right to rectification: You have the right to request us to rectify any inaccurate or incomplete personal data concerning you.

Right to erasure: If the conditions specified in Art. 17 GDPR are met, you have the right to request the erasure of your data. According to this, you can, for example, request the erasure of your data if they are no longer needed for the purposes for which they were collected. You can also request erasure if we process your data on the basis of your consent and you revoke this consent.

Right to restrict processing: If the requirements of Art. 18 GDPR are met, you have the right to request that the processing of your data be restricted. This is the case, for example, if you dispute the accuracy of your data. For the time it takes to verify your data’s accuracy, you can request its processing is restricted.

Right of access: You have the right to obtain information from us about the processing of your personal data.

In connection with the processing of your personal data, you can make a request for access using the form via the following contact options:

  • by E-mail:
  • by postal service: Volkswagen Group Services GmbH, Major-Hirst-Strasse 11, D-38442 Wolfsburg, Germany
  • We are also happy to support you by telephone. You can reach us at the telephone number: +49 (0)5361 - 897 2434

Please note that any health data on you that are processed may only be disclosed by the responsible authorities. If you are interested in receiving information on your health data, please contact the following offices directly:

  • Health Service:
  • International Service:
  • Health Service Volkswagen AG:

Right of objection: If the processing is used in an overriding interest or your data are used for the purpose of direct marketing, you have the right to object to the processing of your data. An objection shall be permissible if the processing is either in the public interest or is being carried out in the exercise of an official authority or a legitimate interest on the part of Volkswagen Group Services GmbH or a third party. In the event of objection, we ask you to inform us of the reasons for which you object to data processing. In addition, you have the right to object to data processing for direct marketing purposes. This also applies to profiling, as far as it is related to direct advertising.

Right to data portability: If data processing is based on consent or contract fulfilment and is also based on the use of automated processing, you have the right to obtain your data in a structured, standard and machine-readable format and to transfer it to another data processor.
Right of withdrawal: If the data processing is based on consent, you have the right at any time and free of charge to object the data processing by withdrawing your consent with effect for the future.
Right to lodge a complaint: You also have the right to lodge a complaint with a supervisory authority (e.g. the Landesbeauftragte für den Datenschutz Niedersachsen) about our processing of your data. 



G. Your contact:

Our Legal Department and Data Protection Officer are your contact for all data protection-related matters and for exercising your rights.
Please send your entries to:


Our Legal Department:

Volkswagen Group Services GmbH, Legal Department

Major-Hirst­-Straße 11, 38442 Wolfsburg


Our Data Protection Officer:

Data Protection Officer of Volkswagen Group Services GmbH

Berliner Ring 2, 38440 Wolfsburg


As of: September 2020