Compliance

For the Volkswagen Group compliance is: Adherence to legal requirements, internal corporate policies, ethical principles, and self-imposed values for the protection of the company and its brands.

 

A company can only be sustainably successful if it acts with integrity, complies with statutory provisions worldwide and stands by its voluntary undertakings and ethical principles. Compliance must be second nature to all Group employees.

The group wide Code of Conduct is basis for all decisions taken in the company and offers guidance for ethical conduct. Other publications of the Volkswagen Groupoffer further detailed information and advice.

Compliance also means that each and every speaks up when the status quo appears to be problematic.

Our whistleblower system

Compliance with statutory regulations and internal rules is a top priority at Volkswagen Group Services GmbH. Our company’s success is based on integrity and compliance. In order to ensure compliance, it is important that we be informed of any employee misconduct and take steps to prevent it. This is why we have commissioned the Central Investigation Office to operate an independent, impartial and confidential whistleblower system for us.

The qualified and experienced employees at the investigation office check each report thoroughly and follow it up systematically.

An important pillar of our whistleblower system is the principle of fair procedure. It guarantees the greatest possible protection for whistleblowers, the people concerned and the employees who cooperate in the investigation of reported misconduct.

This also includes the option to remain anonymous when reporting concerns and in all communications. We pledge not to take any action to identify anonymous whistleblowers who do not abuse our whistleblower system. Prejudice against whistleblowers and anyone who cooperates with investigations at Volkswagen Group Services GmbH will not be tolerated. The people concerned are presumed to be innocent until proof of misconduct is established. The investigations are conducted with the utmost confidentiality. The information is processed fairly, quickly and securely.

Do you have any concerns or feedback regarding a service provided by Volkswagen Group Services GmbH?

If you have any feedback or complaints about services provided by Volkswagen Group Services GmbH, please contact info@volkswagen-groupservices.com.

The whistleblower system unfortunately cannot accept, process or forward any customer feedback. Thank you for your understanding.

 

Submit a message to our whistleblower system

The whistleblower system provides various channels for reporting potential employee misconduct, allowing for rapid review and, if necessary, a response from our company.


However, this does not affect the statutory right to contact the competent authorities as described below.

 

24/7 hotline

You can file a report 24 hours a day, 7 days a week by calling the following international toll-free number: +800 444 46300*.  

If the toll-free number is not available via your local telephone service provider, you can also use the following chargeable number to report your concern: +49 5361 946300.

*In some countries, not all telephone service providers support the toll-free international hotline. In this case, please use the chargeable telephone number or the country-specific telephone number.

Country-specific telephone numbers

  • Brazil  0800-5912743 (Toll Free Number) 021-23911381 (Local Number)
  • Mexico 001-800-4610242 (Toll Free Number) 0155-71000355 (Local Number)
  • Slovak Republic 0800-002576 (Toll Free Number) 02-33325602 (Local Number)
  • USA 833-6571574 (Toll Free Number) 908-2198092 (Local Number)
  • South Africa 0800-99483 (Toll Free Number) 021-1003533 (Local Number)
  • Malaysia 1-800-819523 (Toll Free Number) 0154-600099 (Local Number)
  • Argentina 0800-6662992 (Toll Free Number) 011-52528632 (Local Number)
Online reporting channel

You have the option to contact with the Investigation Office in different languages via BKMS, a web-based communication platform. The system is confidential and secure. If your preferred language is not listed, you can also send a report in any other language. You can also contact the Investigation Office in any language by email or post.

Ombudsmen

Volkswagen Group Services GmbH has appointed external lawyers (ombudsmen) to advise on the whistleblower system or to ensure that reports from whistleblowers are forwarded to the Investigation Office – anonymously if requested. If you would like to contact the ombudsmen, you can find all the necessary information at the following link:
Ombudsmen of Volkswagen (ombudsmen-of-volkswagen.com)

Email

You can contact the Investigation Office of Volkswagen Group Services GmbH by email at the following address: io@volkswagen.de

Zentrales Aufklärungs-Office

Mailing address:  Zentrales Aufklärungs-Office
                                   Brieffach 1717
                                   38436 Wolfsburg, Germany

Personal:                Zentrales Aufklärungs-Office
                                  Porschestraße 1
                                  38440 Wolfsburg, Germany

Please make an appointment by email at io@volkswagen.de.

Do you have any further questions?

If you have any questions regarding the whistleblower system at Volkswagen Group Services GmbH, please contact our compliance officer by email at martin.fabisch@volkswagen-groupservices.com


More information & downloads

The Volkswagen Group Code of Conduct

The Code of Conduct is a common set of guidelines for all employees in the Volkswagen Group. It helps in complying with existing rules and regulations and offers guidance, advice and support in everyday work situations and decision-making. The focus is on the responsibility of each individual employee to comply with the rules of ethical conduct.

PDF Download

Code of Conduct for Business Partners

The Code of Conduct for Business Partners makes clear which standards apply for business partners of the Volkswagen Group.

PDF Download

Anti-Corruption at Volkswagen

There is no place for corruption and bribery at Volkswagen! This is firmly anchored in the Group’s Code of Conduct. You can find further information in the Guideline Anti-Corruption below.

PDF Download

The Volkswagen Group Whistleblower System

The Volkswagen whistleblower system is responsible for reports on serious regulatory violations and violations of the law by Group employees. We also value information about possible serious regulatory violations on the basis of concrete evidence from business partners, customers and other third parties.

Read more

The economy and human rights

Volkswagen Group Services GmbH is fully committed to its corporate responsibility to respect human rights. Our commitment is based on the UN Guiding Principles for “Economy and Human Rights”, which refer in particular to the Universal Declaration of Human Rights and the ILO core labour standards.

Read more

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