Data Engineering

Services for the Volkswagen Group

Volkswagen Group Services GmbH provides IT services for its partners throughout the entire automotive value chain. Our portfolio in this area ranges from consulting and application support to system development and IT requirements management. On this page, you can gain an insight into our diverse projects with varied challenges.

 


Take a look at the presentation of our selected services:

Control Center

Monitoring and incident management for IT systems in production, logistics, technical development and other organisational units.

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IT Client Operation

Recording and definition of user-specific requirements, coordinating operational client management, administering security components.

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IT User Management

Management of access and authorisations, systems adaptation to digitisation.

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We provide user-centric and departmental data management services. Our innovative portfolio ranges from agile service concepts to the classic ITIL service structure and beyond.

Control Center

The Project Control Center supervises the monitoring of the IT systems for production, logistics and technical development, as well as other IT organisational units of AUDI AG. The task is to record any IT system failures of the production systems in front desk and to escalate and coordinate any highly critical IT failures in back desk. Other tasks include moderating management conferences in the event of Priority 1 disruptions and, in the event of a malfunction or escalation, exchanging information with other organisational units and the Operations Department at the Volkswagen Group.

The focus here is on coordinating the restoration of the IT systems affected in the event of a malfunction, avoiding vehicle losses, short reaction times and high reliability.

IT Client Operation

The client operation of Volkswagen Group Services GmbH is linked to the products and processes throughout the IT value chain. The provision of so-called “service-supporting processes” is one of its core competencies. These are made up of problem, quality and escalation management as well as knowledge management according to ITIL™.

The conception, implementation and responsibility of these support processes, as well as the product lifecycle management of approx. 32,000 mobile devices, are the main tasks.
Our support processes work in the client operation of AUDI AG and support the core IT service processes there. These consist of Incident Management & Change Management. The tasks include hardware and software (2nd level) support and the provision of individual services. Volkswagen Group Services GmbH uses the service-supporting processes to secure and optimise the core processes of AUDI AG's 2nd level support. In addition, our dedicated employees provide support in controlling the core processes and have established themselves as experts in AUDI AG's 2nd level support.

Client operation is also involved in various projects in this environment. Our high processing quality and continuous service improvement generate synergies throughout the entire process chain. This added value is noticeable to customers and increases user satisfaction.

IT User Management

IT user management has been managing access and authorisations for Audi IT systems since 2016. This sensitive area of responsibility includes access to almost 1,200 systems for employees at AUDI AG  and, if required, for international locations and Group employees.

Approximately 15,000 system applications are processed each month and the corresponding authorisations are set up based on defined SLAs and binding IT security and data protection requirements.

Data Engineering Services of Volkswagen Group Services GmbH in automotive production:

IT requirements management and business concept

Requirements Management is particularly important in the design of complex systems, the development of which often involves a very large division of labour. The aim is to create a common understanding for all participants about the system to be developed and the resulting development tasks. Our services in requirements management and technical conception for the Volkswagen Group include the identification of system requirements, the definition of design principles and standards as well as the development of architectural target images. We are also responsible for clarifying service and operation orders and for safety and quality considerations. Our Engineering in Plant Design business unit offers our customers the planning of bodyshop systems, mechanical and electrical design, simulation in bodyshop design, plant design and control systems.

 

IT Specialist for Application Support

Application support in the area of application development and application operation means that any experience gained in operation, such as special customer requirements or complaints, can be incorporated directly into system development. In this way, we ensure the smooth and efficient development of an application and the integration of the application software into new system landscapes.

We accompany the entire life cycle of an application with expertise - from the idea through (further) development to its replacement. Therefore, this field of activity also requires a high degree of reliability from us as an interface.

In application operations, Volkswagen Group Services GmbH is responsible for the maintenance and support of a wide range of applications (Application Management Support) and for user support (First and Second Level Support). We work according to the ITIL standard and reliably maintain the agreed service level. This requires a high level of penetration in technical development and logistics in many projects; in other service areas, for example, procurement systems. The continuous optimisations within the Group lead to a constant expansion of our field of activity and thus of our range of services.

System development and implementation as part of our IT services

Volkswagen Group Services GmbH is the right partner for system development and implementation. We have a wide range of experience and can look back on many years of cooperation with our customers from the Volkswagen Group in the IT sector. We translate requirements from requirement specifications, draw up specifications and develop a technical concept and modern system design tailored to individual customer needs.

In addition to programming software, our service company offers customising standard software solutions to meet customer-specific requirements. Our specialists in information technology conduct software tests and provide detailed documentation. We actively accompany our customers from the introduction of their IT solution to the running system.

Consulting as part of IT services

Our services also include practical and application-oriented support as well as qualified advice on special IT issues within the Volkswagen Group. In the areas of test strategy and quality assurance, the aim of our consulting services is to safeguard the best performance of a software solution. Our specialists’ practical consulting in IT also includes methodical support for agile development methods.

We analyse the existing architecture management from a holistic view. Among other things, we check the existing architecture for completeness and point out any possible weak points in comparison to current standards.

To rule out security gaps in the Group's web infrastructure, the experienced security experts of Volkswagen Group Services GmbH provide advice, check the systems and, if necessary, help to close any identified gaps.
 

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