Data Engineering

Services for the Volkswagen Group

Volkswagen Group Services GmbH provides IT services for its partners throughout the entire automotive value chain. Our portfolio in this area ranges from consulting and application support to system development and IT requirements management. On this page, you can gain an insight into our diverse projects with varied challenges.

 


Take a look at the presentation of our selected services:

Control Center

Monitoring and incident management for IT systems in production, logistics, technical development and other organisational units.

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TE Data Management

Realising complete IT support client support, leasing and investment planning, application development and support.

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IT Client Operation

Recording and definition of user-specific requirements, coordinating operational client management, administering security components.

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Our innovative portfolio includes customer-oriented and specialist services ranging from data analysis, through conception and implementation, to the control of complex IT processes.

Control Center

The Project Control Center supervises the monitoring of the IT systems for production, logistics and technical development, as well as other IT organisational units. The task is to record any IT system failures of the production systems in front desk and to escalate and coordinate any highly critical IT failures in back desk. Other tasks include moderating management conferences in the event of Priority 1 disruptions and, in the event of a malfunction or escalation, exchanging information with other organisational units and the Operations Department at the Volkswagen Group.

The focus here is on coordinating the restoration of the IT systems affected in the event of a malfunction, avoiding vehicle losses, short reaction times and high reliability.

IT Client Operation

The client operation of Volkswagen Group Services GmbH is linked to the products and processes throughout the IT value chain. The provision of so-called “service-supporting processes” is one of its core competencies. These are made up of problem, quality and escalation management as well as knowledge management according to ITIL™.

The conception, implementation and responsibility of these support processes, as well as the product lifecycle management of approx. 32,000 mobile devices, are the main tasks.
Our support processes work in the client operation of AUDI AG and support the core IT service processes there. These consist of Incident Management & Change Management. The tasks include hardware and software (2nd level) support and the provision of individual services. Volkswagen Group Services GmbH uses the service-supporting processes to secure and optimise the core processes of AUDI AG's 2nd level support. In addition, our dedicated employees provide support in controlling the core processes and have established themselves as experts in AUDI AG's 2nd level support.

Client operation is also involved in various projects in this environment. Our high processing quality and continuous service improvement generate synergies throughout the entire process chain. This added value is noticeable to customers and increases user satisfaction.

Data Engineering Business areas

  •  IT Operations

  • IT Project and Service Management

  • IT Development


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