Commercial Services

Services for the Volkswagen Group

A wide range of services can be found in the area of Commercial Services. Volkswagen Group Services GmbH provides customer support throughout the entire value chain, from procurement services, call centres, input management and personnel management services to events and catering. You can find details of our wide range of services on this page.

 

 


Take a look at the presentation of our selected projects:

Digital Consulting

We create digital processes and develop new digital services.

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Business Innovation Studio

Shaping the future of mobility service and business design with a focus on digital product development.

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Event Management

Providing an innovative event space and support for customers with all services relating to events.

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Input Management

Processing incoming customer correspondence, document scanning, OCR and SAP data service, processing, archiving and document destruction.

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Customer Contact Management

Safeguarding the highest possible accessibility for inquiries from end customers and dealers, performing further activities in the indirect area.

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Licence Management

Managing and tracking software licenses with the aim of achieving the greatest possible cost-benefit factor.

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We offer our customers numerous tailor-made solutions in our commercial projects, whether as a flexible customer care service, as an innovative project and process management or as a creative source of ideas.

Consulting

The Consulting team offers consulting services throughout the Group with a clear focus on the operationalisation and implementation of existing strategies and concepts. We combine knowledge and network within the Group and advise as partners at eye level.

Our almost 300 experts in transformation and complexity consulting, requirements and project management, process consulting, rollout and market management, Salesforce or SAP consulting or automation technology are deployed in a wide range of projects at various locations.

Business Innovation Studio

The Business Innovation Studio is the first point of contact for service and business design within the Volkswagen Group Services GmbH. Focusing on the Group’s digitalisation and the mobility of the future, the internal agency develops user-centred, digital products and holistic strategies.

The innovation process in collaborative projects and design sprints is based on the design thinking approach. This consists of quantitative and qualitative user research, ethnographic studies, generating ideas, developing and testing of prototypes, visualisations and the development of future-oriented business models.

Input Management

The Input Management project for Volkswagen Financial Services Digital Solutions GmbH has included the areas of “Mail and Document Logistics”, “Work Preparation and Scanning”, “OCR Data Service” and “SAP Data Service” since April 2011.

Employees currently process up to 10,000 inboxes on any one day. On workdays between 6 a.m. and 7 p.m., approximately 26.5 million pages per year are thus qualitatively viewed, digitised, completely recorded, checked several times and prepared for further systems and subsequent processes as required.

 

Event Management

Services relating to events have been offered in the forum of Volkswagen Group Services GmbH since January 2004. An innovative event space with flexible event rooms for 15 to 500 guests is available for Volkswagen Passenger Cars, Volkswagen Financial Services, Wolfsburg AG and the city of Wolfsburg.

Providing modern event technology, good and healthy cuisine, printers with idomp in the Volkswagen network, good transport connections and the possibility of implementing safety-relevant events makes it possible to cover a wide range of events. From event enquiries to invoicing for all services, this guarantees customer support from one source. 

Customer Contact Management

More than 400 dedicated and expert employees have been available for end customers and dealers since January 2010, 365 days a year - 24 hours a day. This ensures the highest possible level of customer accessibility in the Volkswagen Group and provides further activities in the indirect area for brands and their specialist areas.

The group affiliation and the continuous employee training achieve a high level of consulting, thus maintaining the brand identity. In this way, we keep customer data within the Group and thus ensure a high level of data security.

Group synergies are exploited by cross-brand customer support in the area of Customer Care. Our highly communicative staff provide multilingual services in English, French, Italian and Spanish.

Licence Management

With the aim of maximising the cost-benefit factor, Volkswagen Software Asset Management GmbH has been responsible for managing and tracking the Group's software licenses since August 2016.

The challenges here involve central license management, the monitoring of license volumes and allocations with regard to cost optimisation. Furthermore, any legal consequences due to under-licensing must be avoided just as much as additional expenditure due to over-licensing. The employees deal with additional administrative tasks for software products, support and make recommendations for action.

Commercial Services Business areas

  • Consulting

  • Customer Care Services

  • Input Management

  • Human Resources Management Services & Reporting

  • Procurement & Business Services

  • Events & Catering

  • HR Services


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