Commercial Services

We relieve purchasing departments by constantly optimising our processes, strategically developing and increasing the efficiency of our Procurement Services whilst maintaining the high quality standards of the Volkswagen Group. Our cost management assumes the calculation of tooling investment and parts prices. This includes adequate negotiation support for the customer as well as price regression analyses. As a support service, Volkswagen Group Services GmbH also offers authorisation assignments for procurement systems (user management) and conducts training courses for procurement systems - also at the international locations.

We operationally support the Volkswagen procurement of prototype purchasing, in B and C parts management and in forward sourcing. Competent and committed staff at Volkswagen Group Services GmbH have worked in the Process Center in Wolfsburg for the procurement of all brands of the Volkswagen Group since 2005. Among other things, we are responsible for key account and escalation management as well as order management and load balancing. We conduct online negotiations and handle change management, inquiry management and order management. We also take care of quality assurance and process monitoring.

Our Supplier Integration Team (SIT) is the direct point of contact for the Group's B2B supplier platform and thus a key instrument for communicating and business processing with suppliers. With bundled knowledge, the specialist teams in the areas of Research and Development, Procurement, Logistics, Quality Assurance and Sales react quickly and efficiently to special inquiries from suppliers. SIT offers worldwide support in close cooperation with the specialist departments and the technical second-level. We support users in handling issues, explain processes, investigate errors and failures and ensure that they are rectified.

Consistent customer orientation is the focus of our activities in Customer Care. We take care of telephone service and information hotlines for the Group and conduct telephone calls, such as welcome calls or customer and satisfaction surveys, answer customer inquiries and send information material. Our service at the customer hotline for Volkswagen (KKM) includes caller support in all their concerns. In the event of damage, we organise all the necessary steps and make sure that assistance comes quickly. 

In the form of a complex and central service, we take care of independent and autonomous digital recording and the archiving of documents, such as invoices. To this end, we develop and document the target process, adapt the systems to order and customer requirements, integrate the necessary hardware and, after the system rollout, also provide staff training sessions. Needless to say, we maintain the highest levels of data confidentiality when processing documents.

The Support department is one of the many areas in which Volkswagen Group Services GmbH supports the Volkswagen Group with its services. On the one hand, this involves technical support, including hardware and software, to ensure system operation. On the other hand, this area of our services also includes the development and implementation of escalation plans and emergency scenarios.

Recruitment services:
We invite all companies of the Volkswagen Group to let us look after the applicant management process - whether in part or as a complete process: For example, we advertise vacancies, which begins with the assimilation of job profiles and extends to the optimal design and wording of the job vacancy and the selection of appropriate media. We review the application documents received, make initial contact with the applicant, conduct telephone and job interviews and, thus, efficiently pre-select suitable candidates.
Our range of services also includes the design and implementation of cutting-edge assessment centres. As specialists in the field of personnel selection procedures, we can advise on the design of the selection process and take care of its implementation.

We are also active in personnel marketing: in addition to the optimal design and placement of job advertisements in relevant media, we also take on the conception and implementation of target group-oriented event formats to address and find the right applicants. To attract qualified applicants, our online marketing optimises all digital activities in the areas of search engine optimisation and marketing, social media marketing and active sourcing.

Relocation service for international employees:
Due to the globalisation of the economy, the number of employees being sent to other countries is also on the rise in the Volkswagen Group. Our relocation service enables the Group's employees sent to Germany to integrate quickly into their new environment. We help with integration at the workplace, provide support in finding accommodation or dealing with the authorities and take care of formalities requiring registration and de-registration (kindergarten, school, etc.).

Employees sent to work abroad, the so-called inpatriates and expatriates, are subjected to a great burden: on the one hand, they have to find their way in their new working environment within a very short time and achieve maximum performance in the company right from the start. On the other hand, they and their accompanying family find themselves in a new, unknown environment. This is where Volkswagen Group Services GmbH can help: the support of importers and expatriates already begins during the run-up to the foreign assignment, takes effect during the assignment abroad and is also useful after the assignment has ended.

For prevention and rehabilitation purposes of Group employees, our health services include the fitness and rehabilitation centres operated by Volkswagen Group Services GmbH. There, for example, we hold courses such as “Fit at the Factory” for behavioural prevention. Within the Group, we support reintegration programs (also for employees with performance-related disabilities), analyse various employees’ ergonomic-physiological workplace conditions, prepare physiological risk assessments, hold training and information days on health topics and also organise health workshops.

In addition, we are establishing partnerships with external training centres and sports clubs, offer counselling on health strategy development and can set up and introduce Company Integration Management (CIM). We also pay for medical services to health insurance funds and into the German pension insurance fund.

The International Service of Volkswagen Group Services GmbH: support for group employees on foreign assignments and business trips

Volkswagen Group Services GmbH provides services for globally active Group companies within the scope of billing medical expenses. Among other things, this includes supporting employees while on business trips and foreign assignments.

We process the medical invoicing and cover the costs in accordance with our catalogue of services. In cooperation with your employer, we have put together an optimal service package for you.

In cooperation with the Malteser Hilfsdienst, our team guarantees our members 24-hour availability and a competent and multilingual support.